Communified.net Blog : MOC

Office Communications Server 2007 R2 Cumulative Update 5

Marco van Olst — Fri, 23 Apr 2010 10:08:00 GMT

Last week Microsoft released cumulative update 5 of Office Communications Server 2007 R2.
This package consists of updates for the OCS Servers, Communicator, Attendant Console, Communicator Phone and OCS Group Chat.

The most easiest way to apply the necessary server updates is to download the Cumulative Server Update Installer "ServerUpdateInstaller.exe" and run this on all your OCS Servers.
The installer will automatically detect and update the appropriate OCS components.

There is also an update released for the OCS SQL Database called "OCS2009-DBUpgrade.msi". This update is not part of the update installer and needs to be downloaded and installed separately.

Before you install this update, the Office Communications Server Front End Service (rtcsrv) has to be stopped. After stopping the service run one of the following commands:
OCS Standard Edition: OCS2009-DBUpgrade.msi
OCS Enterprise Edition: OCS2009-DBUpgrade.msi POOLNAME=<ocspoolname>

The updates can be found on the following locations:

Office Communcations Server 2007 R2:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=b3b02475-150c-41fa-844a-c10a517040f4

Office Communicator 2007 R2:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=515d6dba-4c6a-48bb-a06a-d99c5742676d

Office Communications Server Attendant Console R2:
http://www.microsoft.com/downloads/details.aspx?FamilyID=36beb56d-072e-4a92-b781-a1e8a548a5ac&displaylang=en&displaylang=en

Office Communicator Phone Edition R2:
http://www.microsoft.com/downloads/details.aspx?familyid=565595BE-6CF3-4A61-A1E4-12555749CA64&displaylang=en

Office Communications Server 2007 R2 Group Chat:
http://www.microsoft.com/downloads/details.aspx?FamilyID=e5924bf9-b042-4c53-b4a6-79c7e5c9749b&displaylang=en

No Presence Information available in Outlook 2007

Marco van Olst — Fri, 11 Sep 2009 11:53:00 GMT

Last week I spent some time building up a fresh new laptop with Windows 7. Installed Office 2007 en of course the Office Communicator, the OCS Attendant Console and the Live Meeting client with the Outlook Conferencing add-ins.

So far so good, everything seemed to work as expected. Except one thing, there was no presence information available in Outlook. The personnames options in Outlook were grayed out, so unable to set. I tried all the possible Outlook GPO settings but still no luck. Pretty annoying and frustrating

After some more research I noticed the following registry key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Call Integration]
Where the REG_SZ:"IMApplication" Value contained the data: Attendantconsole.exe

Hmm, this couldn't be right, I only use the Attendant console for testing purposes and nothing else. I changed the registry value mentioned above to: Communicator.exe. Restarted Outlook and... problem solved. So it seems that if you install the OCS Attendant console after the Office Communicator it assumes the Attendant Console will be your default IM Application. Conclusion you can install both applications (but not run at the same time) but only one of them can be the preferred client to integrate presence in to Outlook.

Unified Communications Training kit

Marco van Olst — Sun, 10 May 2009 07:21:00 GMT

Microsoft released some nice pieces of training material related to Unified Communications.
This set consists of all kind of material, like posters, QRC's, stickers, etc. that supports your transition to UC.

Unified Communications Adoption and Training Kit 2007 R2

The Unified Communications Adoption and Training Kit for 2007 R2 provides guidance and resources for IT Pros, HelpDesk, and Trainers to speed adoption and usage of Unified Communications technologies in the enterprise. The kit includes Planning Checklists, Awareness materials, including Poster, Door Hangers, and E-mail samples, and User Education Materials such as Quick Reference Cards, Flash Cards, and links to Web-based Training.

Download location:
http://www.microsoft.com/downloads/details.aspx?FamilyID=eb18d016-64f7-4aae-b491-65636a186c1a&displaylang=en

Unified Communications Training and Adoption 2007/2007 R2 User Awareness and Training Materials

The Unified Communications 2007/2007 R2 User Awareness and Training Materials Kit provides resources for IT Pros, Administrators, or Corporate Trainers to speed the usage and adoption Unified Communications technoligies in the enterprise. Materials in the kit can be customized to the needs of the company and/or organization. The kit provides the following materials: Awareness Materials - Posters, Web Banners, Door Hangers, and Stickers Training Materials Quick Reference Cards, Tips & Tricks Cards, and links to Web-based Training, Getting Started Tours, and Office Online Help and How-to's.

Download location:
http://www.microsoft.com/downloads/details.aspx?familyid=9A599B27-EAA4-47F6-9672-D221242F1404&displaylang=en

PS.
To my direct colleagues, I did the download of almost 1,7 GB and posted it in our Groove environment.

Communicator 2007 R2 hotfix rollup package: April 2009

Sander van den Burg — Sat, 11 Apr 2009 08:02:00 GMT

Yesterday a Communicator 2007 R2 hotfix rollup package has been released to correct several issues. Among the fixes one that makes sure the new Polycom branded Roundtables still work.

For a full overview of the problems fixed see this KB article

New UC related downloads @ Microsoft

Sander van den Burg — Tue, 07 Apr 2009 17:24:00 GMT

Office Communications Server 2007 R2 Quick Reference for Communications Server 2007 R2 Attendant

This quick reference card summarizes the tasks most commonly performed when using Office Communications Server 2007 R2 Attendant. It describes how to navigate the main window, answer incoming calls, make outgoing calls, transfer calls, and take notes. It also covers how to set up conference calls, manage multiple conversations, and search for contacts.

Download and more details at source

Agent Communications Panel for Microsoft Dynamics CRM 4.0

The Agent Communications Panel for Microsoft Dynamics CRM 4.0 is an application add-in to Microsoft Dynamics CRM 4.0. It works with Microsoft Dynamics CRM and Microsoft Office Communications Server 2007 R2, and enables agents to manage their communications (make calls, receive calls, conference, and chat) from their Microsoft Dynamics CRM system.

The Agent Communications Panel is an XAML browser application (XBAP). It is published to a Web server and opened from a Web browser

Download and more details at source

Quick Reference Card for Communicator Mobile for Java

This quick reference card summarizes the common calling, IM, presence, and contact management tasks in Microsoft Office Communicator Mobile for Java.

Download and more details at source

Office Communications Server 2007 R2 Release Notes

These documents contain important information that you should know before you deploy and use Office Communications Server 2007 R2 and Office Communications Server 2007 R2 clients. The following files are available for download:

Microsoft Office Communications Server 2007 R2 Release Notes
Microsoft Office Communicator 2007 R2 Release Notes
Microsoft Office Communications Server 2007 R2 Group Chat Release Notes
Microsoft Office Communicator 2007 R2 Phone Edition Release Notes
Microsoft Office Communicator Mobile for Java Release Notes
Microsoft Office Communicator Mobile for Windows Mobile Release Notes

Download and more details at source

OCS Client Logging Capabilities (MOC)

Sander van den Burg — Tue, 07 Apr 2009 10:18:00 GMT

The OCS product group posted an article last week to provide more information regarding the various types of logging capabilities that exist within the numerous clients accessing the Office Communications Server Infrastructure.

At the very highest level the goal is to provide guidelines to enable both monitoring (using Windows Event logs) and tracing (writing trace statements to log files on the local client). This initial entry will focus exclusively on the Microsoft Office Communicator Client. Future entries will provide a concise reference for client logging for the LiveMeeting Client, Group Chat Client and Conferencing Attendant.

Continue at source